Now, let's talk about the part you've been waiting for: the warranty. Too many warranties for building materials read like a list of exceptions. "We cover defects… unless it rains. Or if the sun shines too much. Or if you look at it wrong." The
Charcoal Burnt Wood Board warranty is different. It's straightforward, transparent, and focused on the one thing that matters most: pH-related performance. Here's what you need to know:
15-Year Limited Warranty
: The warranty covers the board against pH-related degradation for a full 15 years from the date of installation. That includes issues like warping, cracking, or discoloration caused by pH imbalances (e.g., acidic rain eating away at the surface or alkaline conditions causing the wood to break down).
Manufacturing Defects
: It also covers any defects in materials or workmanship, such as uneven charring or sealant application, that could compromise pH stability.
Color Retention
: The rich, smoky color of the
Charcoal Burnt Wood Board is part of its appeal, and the warranty guarantees that it won't fade by more than 5% over those 15 years—even with constant UV exposure.
What's Not Covered?
: Like any warranty, there are limits. It doesn't cover damage from improper installation (always hire a certified installer!), extreme events like fires or earthquakes, or intentional misuse. But unlike many warranties, these exclusions are clearly stated, not buried in legalese.
How to Make a Claim
: If you do encounter an issue, the process is simple. Contact the manufacturer with your installation date, photos of the problem, and a copy of your purchase receipt. They'll send a technician to inspect the board, and if the issue is covered, they'll replace or repair the affected area at no cost. No runaround, no blame-shifting—just a commitment to making it right.